Sam’s Club Exit Experience

Customer shopping experience

Sam’s Club is a membership warehouse club. Their new innovative exit experience – designed with members and associates in mind - virtually eliminates the process of scanning receipts and items, a noted pain point for members. It allows members to breeze through the exit and alleviates associate workload so they can focus more on members. Scan & Go users can even pay for missed items on the spot. Leveraging Computer Vision, uniquely designed exit arches, and Receipt Check application, this dynamic combination of physical and digital represents the largest scale implementation of member-facing AI-powered technology in brick and mortar retail.