Joy Home - A Joyoung One-Stop Service Platform
WeChat Applet/ Customer Service
Joyoung Home is a WeChat APP that offers users a one-stop service.It covers everything from the very first unboxing and assembly to product usage and post-sales support.Differing from Alexa or any standalone app, it doesn't require users to download. Based on the WeChat platform, it provides a light community platform that offers all the services to the millions of non-smart product users of Joyoung. Users can simply scan a QR code in WeChat to access a full range of services, including installation guidance, quick guides, customer support, accessory purchases, recipe sharing and discussions, as well as post-sales repairs from A to Z.
Client / Manufacturer
Design
Joyoung CO., LTD.
Hangzhou, CNJoyoung CO., LTD.
Hangzhou, CNSen Zhang, Yun Zhang, Ruohan Wu, Yangzi Chen, Xinning Wu, Pei Hu, Yujie Luo, Yang Yang, Han Gui, Sandy WangDate of Launch
2023
Development Time
up to 6 Month
Target Regions
Asia
Target Groups
Consumers / Users